DESJARDINS
“ We’ re currently working to modernise many systems, including our core banking systems. It’ s a front-to-back transformation.”
The transformation of core banking infrastructure represents a significant technical challenge in financial services. Legacy systems – often decades old – require careful management during upgrades to maintain service continuity while implementing new capabilities.
Desjardins’ approach has therefore been to integrate these technical changes with service delivery improvements.
“ We’ re continuing on our path toward simplicity, driven by two important factors,” Nathalie highlights.“ First is the modernisation of our technological systems, particularly our core banking systems. This will require considerable time and resources, but it will help automate processes to reduce lead times and expand our range of products and services with more business agility.
“ Second is leveraging data to reinforce service quality, empowering our advisors with better information to give the best advice at the right time, and continuing to provide enriched advice through our digital channels. That’ s where our members are, so we need to be there with the best possible services.”
164 April 2025