The telecommunications industry is undergoing a significant global shift , driven by technology adoption , new organisational strategies , and changing customer demand . “ Customer expectations are really changing , and carriers can no longer take their customers for granted ,” says Manish Arora , Executive Director and Chief Revenue Officer at 6D Technologies .
Technologies was already a key partner when it came time to integrate Tigo and Airtel ’ s operations in 2018 .
Prince Sarpong , CIO at AirtelTigo Ghana , recalls : “ Our relationship with 6D Technologies has paid off in a big way . In this industry , it ' s your value added services that make or break you as a company , so you need a partner that understands that .”
Founded in 2002 in Bangalore , 6D Technologies has spent the past two decades helping companies throughout the telecommunication space leverage the power of digital transformation to adapt , survive , and thrive in a constantly evolving industry . Today , 6D Technologies has customers in more than 70 countries across six continents , leveraging the strength of its proprietary tech stack and consultancy approach in order to help its customers transform their operations through its Digital360 Initiative .
The relationship between 6D Technologies and AirtelTigo Ghana continues to evolve . In April of 2021 , the Ghanaian government announced plans to acquire a 100 % stake in the carrier , transforming the privately-owned firm into a state-owned operator . For Sarpong and Arora , it ’ s an exciting time , filled with potential to drive economic impact throughout Ghana , create more meaningful customer journeys , and leverage cutting edge technologies in order to drive the carrier ’ s digital transformation .
6D Technologies has been a part of AirtelTigo Ghana ’ s journey since before the historic merger of Airtel Ghana and Tigo Millicom in 2017 . Having worked on a business-wide unification of Tigo Millicom ’ s messaging platform that helped “ personalise the interaction between customer and Tigo , helping the company reach out to its customers at the right time , using the right channel , within the right context ,” 6D
“ We really look forward to the exciting times ahead and to the role we have to play alongside AirtelTigo ' s development ,” says Arora .
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