VODAFONE GHANA
“ THE PANDEMIC IS CAUSING PEOPLE TO
JUMP FEET FIRST INTO NEW ,
DIGITALLY-DRIVEN WAYS OF DOING
BUSINESS .”
MOSES OKUNDI CIO , VODAFONE GHANA
The COVID-19 pandemic drove a huge spike in demand , both for customer support services , and Vodafone Ghana ’ s digital channels , which needed to adapt - and adapt fast .
“ We had to expand our capacity across our digital channels to accommodate growth in traffic from increased consumption of our digital services , increase the number of channels for payments through our digital app , and increase and integrate digital customer engagement channels , including social media . At the same time , we set up our entire workforce to be able to work securely , conveniently and comfortably from home ,” Okundi reflects , before taking a very deep breath .
“ We rallied the team , put a plan into motion , and executed it well . I ' m quite proud of us for pulling it off .”
If Okundi had anything to say about it , COVID-19 would get the award for digital accelerator of the year , given the way the pandemic has forced the whole world to embrace digital transformation at neverbefore-seen speeds , and “ jump feet first into new , digitally-driven ways of doing business .”
The Heart of Vodafone Ghana Outside of the organisation ’ s radio access network ( RAN ) and network core , everything technological within the scope of Vodafone Ghana is Okundi ’ s job to look after , from the enterprise IT stack , business support systems
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