VODAFONE GHANA
( BSS ), charging , billing and subscription solutions , to the multiple digital channels through which end-customers interact with Vodafone Ghana , including everything from SMS to web pages and the company ’ s suite of apps .
Okundi sees his role as that of an enabler and facilitator . “ All of these digital elements of the business end up consuming services from the legacy telco systems . We have to somehow link all those systems together , efficiently leveraging our own middleware platforms , APIs & Microservices that we ’ ve developed in-house ,” he explains . “ My team and I need to enable our frontline employees and agents - those in the field , shops and call centres , interacting with our customers in real-time around the clock - to be able to do their jobs on a dayto-day basis in a seamless manner . That means connectivity , and a platform that can interface with the rest of the company ' s systems , which provide everything from order and relationship management to analytics and reporting , service fulfilment such as subscription and resource purchase enablement , additionally unlocking efficiencies through process automation .”
Uniting a burgeoning tech stack with a national-scale telecom operator ’ s legacy system is no mean feat . Transforming Vodafone Ghana ’ s legacy systems into cloud-ready functions that integrate seamlessly with the rest of the company ’ s digital capabilities , all while improving the experience for the end-user , is the focus of Okundi ’ s digital transformation efforts .
When approaching this mammoth task , Okundi says that it ’ s essential to understand one ’ s priorities and goals . “ We need to identify what success looks like for us ,” he says . “ First of all , we want our customers to have a near-seamless experience when
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