“ IT ' S IMPORTANT TO REMEMBER THAT THE CHANNEL ITSELF IS JUST ONE PIECE OF THE PUZZLE . THERE ' S ALSO A SIGNIFICANT DIGITAL TRANSFORMATION THAT WE NEED TO DO BEHIND THE SCENES .”
VODAFONE GHANA
“ IT ' S IMPORTANT TO REMEMBER THAT THE CHANNEL ITSELF IS JUST ONE PIECE OF THE PUZZLE . THERE ' S ALSO A SIGNIFICANT DIGITAL TRANSFORMATION THAT WE NEED TO DO BEHIND THE SCENES .”
SQUADS AND TRIBES
MOSES OKUNDI CIO , VODAFONE GHANA
consuming our services . That ’ s why we are working on enhancing that customer experience across all our digital channels and enabling our customers to fulfil all their needs through those digital channels .”
With that core principle in mind , the next step takes place within Vodafone Ghana itself , in the heart of Okundi ’ s own domain : the IT department . “ It ' s important to remember that the channel itself is just one piece of the puzzle . There ' s also a significant digital transformation that we need to do behind the scenes ,” he says , adding that Vodafone Ghana is investing heavily in a virtual environment , a DevSecOps
DID YOU KNOW ...
“ As a modern telco , you need to be fast . You need to continue to deliver value in an agile manner , realising value in iterations , as opposed to a more traditional waterfall approach ,” explains Okundi . “ You need to create that value quickly and deliver it at pace .”
Squads and tribes are an increasingly popular feature of an agile organisation , which give individual groups full responsibility for a product or service from end-toend , rather than passing that product around to different departments throughout its development cycle .
“ There ' s an enormous cultural change that we need to drive and execute as part of our digital transformation , and a learning curve that we need to climb ,” Okundi adds . “ This is one of the areas where I really appreciate being part of Vodafone & Vodacom Groups . There ' s a myriad of resources and support that is offered , including strategy , architecture , course material etc . to help us climb that curve .” One example is the # OneMoreSkill initiative , which encourages Vodafone employees to get new certifications and training in areas including cloud , analytics , Artificial Intelligence , and Agile .
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