“ Systems integrators have taken advantage of the rapid transformations and new-age technologies to gain a foothold in the global telecom service marketplace ”
RAJENDER SINGH BHANDARI HEAD OF SYSTEM INTEGRATION , TCS
“ Systems integrators have taken advantage of the rapid transformations and new-age technologies to gain a foothold in the global telecom service marketplace .
“ On the other hand , with 5G services being rolled out along with edge computing and network slicing , several service providers are looking to develop new professional services and IT services capabilities . They have natural and unique advantages in terms of access to varied data sources at scale .”
Bhandari considers technology to be at the heart of network automation .
“ By leveraging artificial Intelligence / machine learning , they can automate network operations , enhance customer experience , and develop innovative business models that give them a competitive edge . However , developing these portfolio components involves extensive use of software skill sets , including virtualisation , automation , and orchestration , traditionally associated with system integrators .”
With TCS well placed to help , Bhandari insists “ there is an opportunity for telecom operators to acquire system integration capabilities ( either inhouse or through the right partner ) to go up the value chain and launch new products and services to witness stronger revenue growth and deliver superior customer experience ”.
92 July 2022