Photo : © CityFibre engagement tool is tailored to deliver a seamless service in every scenario .
“ This bespoke way of working with ISPs has already turned old industry norms on their head . It ’ s amazing what is possible when you consciously challenge the norm and choose never to stand still .”
Enhancing CX in telecoms Addressing the telecoms industry ’ s customer satisfaction record , Chen says there is no reason for poor client experience to be the norm – so it shouldn ’ t be .
“ Many of us relate to the frustration that can come with upgrading our broadband , or , even worse , when seeking help during a service outage – and the experience stays with us . The power of customer service excellence , ultimately , is the cornerstone upon which we can build competitiveness and growth . Our commitment to raising the bar takes inspiration from outside of telecoms ; Uber or Amazon are great examples of frictionless customer experience . Like them , we are investing and exploring the role innovation and technology can play . mobile-magazine . com 155