CSL
“ We work with all the mobile network operators – they want more utilisation of their network and we ’ re adding value by integrating this to our solutions , so it ’ s a perfect fit ”
HIRAN RAVAT HEAD OF IOT BUSINESS DEVELOPMENT AND PARTNERSHIPS , CSL GROUP
have had great success in doing already . The value we bring back to the network operators is that they can offer an end-to-end solution that utilises their networks but they don ’ t need to have any of the complexity or cost of managing these solutions as CSL does for them .”
CSL Group , which employs nearly 200 staff , prides itself on its customer service and has an NPS Score of 86.5 % from over 51,000 surveys sent out last year . “ It only works to
“ Three and CSL have been working closely for the last 10 years . Three has been providing CSL with roaming capabilities across all networks ensuring the very best connectivity for their customers . Currently , we are working closely with CSL to develop a new opportunity that will bring additional value to their current and future customers . We look forward to developing our business relationship into the future with new products and services .” Jennifer Wallace , IoT Business Development Manager , Three have a managed offering if what you ’ re doing is of a high standard and customers see that value in your service and in this regard our NPS score is testament to how great a job we do in providing a managed service . In comparison , many of the well known technology suppliers average around the 50 % mark ,” said Hiran . “ I ’ m sure we ’ ll see more companies entering this space and of course we have competition , but we have built up the CSL Group over 25 years . It takes lots of investment , expertise and effort to deliver high standards of service on a managed offering that can maintain this at the scale and growth that we do .”
In the telecare wearable devices sector , it manages over 100,000 connections , and in the retail market , manages the communications for over 7,000 Post Office sites .
“ When communication solutions are considered often the customer procures the different elements from different suppliers and then has to set up a method of being able to self manage this which is timely and complex . When working with CSL we ensure they are always connected , delivered through a single supplier and support model all through us .”
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