EPIC CYPRUS
we ' re at the top , we are still improving and optimising .” Huawei , has been an important partner since 2009 , since when they have been Epic ' s preferred vendor in many areas of the network . “ We are very satisfied with what we have achieved together with Huawei , and I know they are also very proud and happy with our recent awards from umlaut and Ookla .”
BSS Transformation Michaelides and his team are now implementing a broad modernisation plan for Epic ’ s business support system ( BSS ), migrating from legacy IT systems into a new CRM system that is being developed in-house and within NJJ . “ This is not just about transforming our IT systems , but about transforming the way we do our business . This is going to enable us to manage interactions with customers , at all touchpoints , flexibly , quickly and how they really should be during this digital age ” he says .
Partners for progress Epic Cyprus , Michaelides is the first to admit , would have had no chance of achieving its leadership position in the market without support from partners large and small . Monaco Telecom and its family of companies within the NJJ Group between them provide a valuable resource of technical expertise and investment . And as we have seen long-term partners like Huawei and umlaut have been vital in building and maintaining the infrastructure and assessing performance respectively : but Epic works with a plethora of technical companies on specific requirements . “ We prefer to build long-term relationships with our partners . For example , Bluesun Automation , a local supplier with tremendous experience in power and data centres , works with us to build and maintain our data centres . In addition , we have together fully upgraded the power infrastructure of our datacentres and mobile sites , critical to the availability of the network . We are also indebted to GCC ( another local partner ) and Juniper for revamping completely our IP backbone network , in preparation for the load that will come from the extensive rollout of FTTH , as well as the increasing base and subscriber needs in mobile and 5G .”
Naturally he is keen to retain skills internally as well , and develop his teams and as far as possible to be an independent operator , but this has to be balanced , he says , against the need to change quickly and scale up Epic Cyprus ' operations for the digital age . Having steered the technical evolution of the company for more than a decade , he ' s well placed to lead that transformation . mobile-magazine . com 69