Telco Magazine January 2026 | Page 50

SHALIMA BHALLA

SHALIMA BHALLA

HOW TELCOS ARE TURNING CONTACT CENTRES INTO REVENUE DRIVERS

WRITTEN BY: MARCUS LAW

PRODUCED BY: MICHAEL BANYARD

50 January 2026

Telco Magazine January 2026 | Page 49 Telco Magazine January 2026 | Page 51

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