SHASHANK VOLETY
AI IN TELCO
SHASHANK VOLETY
TITLE: VP OF THE TELECOM, MEDIA & ENTERTAINMENT PRACTICE
COMPANY: HITACHI DIGITAL SERVICES
INDUSTRY: IT
Shashank Volety is a seasoned digital transformation leader with expertise in growing application and product modernisation services. He drives growth by leading sales, solutions and services for the sector.
Technology( IT), Operational Technology( OT) and AI. In a telecom context, IT encompasses business support systems, including billing, CRM and enterprise software. OT refers to the physical network infrastructure itself: the radio towers, switches, fibre cables and sensors that carry data.
Historically, these two worlds have operated in separate silos. However, machine learning thrives on data and the most valuable insights come from unifying these domains. By feeding real-time data from the physical network( OT) into advanced AI analytics platforms( IT), operators can move from reactive management to proactive and predictive operations. The integration is the engine of modern monetisation. As Shashank notes:“ The future of 5G monetisation lies in context-aware, vertical-specific services – and that’ s only possible when you connect operational data( OT) with IT systems and AI models.”
The IT-OT-AI fusion enables powerful ML applications, such as predictive maintenance for network hardware, dynamic network optimisation to manage traffic flow in real-time and creating“ digital twins.” By design, platforms like Hitachi’ s Lumada are specifically designed for this purpose, providing the software layer that enables operators to build intelligent, predictive services and move up the value chain from connectivity provider to true solution partner.
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