TOP 10 – AI PARTNERS FOR TELCOS

EMPLOYEES: + 80,000 CEO: MARC BENIOFF FOUNDED: 1999

For telcos, Salesforce is the go-to AI partner for transforming customer experience. Its Communications Cloud and Agentforce platforms give operators a unified customer view, enabling a shift to truly customercentric models.

With Einstein, its embedded generative AI, Salesforce powers personalised engagement, smarter sales and automated service at scale. Backed by global consulting partners and a vast AppExchange ecosystem, it supports rapid, large-scale deployment, making Salesforce a key force in driving loyalty, efficiency and operational transformation across the telecommunications sector. Marc Benioff, CEO, Salesforce

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36 October 2025