VODAFONE GHANA
Moses Okundi , CIO of Vodafone Ghana , talks technology transformation , cultural development , and chasing the digitally-driven seamless customer experience .
At the heart of every modern mobile network operator is a sizable IT stack . At Vodafone Ghana , which has a subscriber base of more than 9mn people , the job of managing and overseeing that IT stack falls to Moses Okundi , the company ’ s Chief Information Officer .
An Unprecedented Year Okundi joined Vodafone Ghana in late 2019 , and quickly found himself faced with the unexpected and unprecedented challenge of the COVID-19 crisis . Now , a year later , Vodafone Ghana and Okundi can look back on the first year of the pandemic with a sense of pride , not only in their response to the changing demands brought about by the crisis , but also in the scale and efficacy of the digital transformation that is underway at the company , and what it has achieved so far .
“ As I ’ m sure you can imagine , the demand placed on us as an IT organisation in response to COVID-19 was enormous ,” says Okundi . “ We had to very quickly set the entire workforce up to work remotely , and support our partners to do the same . The bulk of our workforce is our call centre team , who typically come into the office . We had to figure out how to maintain this workforce so they could attend to customers because , in parallel , those customers were also adopting digital ways of interacting , transacting and engaging with one another in response to the pandemic .”
92 July 2021