Can you share insights about the shift to remote work ? Indeed , expectations for the connected home have changed forever , with the ‘ enterprisation ’ of the home , remote learning , and other Wi-Fi dependent experiences that are here to stay . Our consumer survey found that 71 % expect to continue working from home post-pandemic .
Notably , 39 % of respondents said they were reimbursed by their employer for new Wi-Fi gear they purchased , and 32 % had their broadband subscription subsidized by their employer . This represents a significant new business opportunity for broadband providers .
Investing in Smart Wi-Fi or so called “ managed Wi-Fi ” solutions is also a cost for operators . How do you quantify the value of managed Wi-Fi solutions , or the Quality of Experience ( QoE ) for operators ? With Airties , fixed 5G wireless providers , cable operators , and telcos can use Smart
Wi-Fi as a means to differentiate and generate additional ARPU , while driving down OpEx costs for customer care and even churn rates . For example , one of the largest operators in the world reported a 50 % reduction in support calls for Wi-Fi complaints over a 4-month period for the Airties households and a dramatic increase in first call resolution for those that did make a call .
We recently also conducted a Customer Lifetime Value ( CLV ) study that shows a CLV uplift of an additional $ 2,000 revenue on average per customer by deploying Airties . QoE also means giving consumers control and visibility over their home networks and the tools for self-install and self-care , driving down costs . It is also about providing the foundation for new ARPU-generating services , such as home security , remote care , motion sensing applications , and smart home automation . There is arguably no better return on investment ( ROI ) for operators than investing in managed Wi-Fi .