LIBERTY GLOBAL improve the customer experience with all our regular , agile-based software releases .”
“ We use artificial intelligence to spot where customers have poor in-home Wi-Fi and placement of boosters , and we ' ll automatically reach out to them before they contact us to advise them , for example ‘ we can see you have poor Wi-Fi in your bedroom . We recommend moving your Wi-Fi booster , and / or adding a new Wi-Fi booster which we can provide ’. Data is allowing us to be proactive and help us making our products better for the customer ’.
Harnessing this technology is part of Liberty Global ’ s core strategy . As keen innovators , the company is always looking for new technologies to invest in and develop .
Reflecting on the past two years , Sheldon outlined some key examples of this : “ We ' ve launched a small , innovative Internet Protocol ( IP ) set-top box . It has won several
“ My job involves making sure we support our people in everything they need to do , whether it ' s through making sure they ' ve got the right resources or prioritisation on delivery ”
GAVIN SHELDON MANAGING DIRECTOR FOR TECHNOLOGY DEVELOPMENT , LIBERTY GLOBAL
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