An advanced customer offering “ When it comes to offering a variety of customer options , I think no one can beat us in how quickly we can implement new price tariffs ,” says Stigenberg .
The reason for these capabilities is linked to the maturity of the markets in Sweden and Denmark . As Stigenberg suggests , in order to make things simple for the customers , you need to do some advanced things internally .
“ We have a very competent and very flexible IT stack . With a large IT swap project , that ' s a huge undertaking , where a lot of things would have been built from the beginning . In certain areas in some companies , and in particular markets , you can do a greenfield approach . But we have decided not to do that because it ' s not suited for our market .” he added .
At 3 Technology , the approach is to do a lot of things in-house , but they do have certain key partners day to day , such as a PeopleSoft CRM from Oracle and a single view billing system from CSGi . Both the billing system and CRM system are configured to 3 in a way that creates an advanced business logic .
“ We have a strategic partnership with TCS / Tata consulting but we also like to keep things local by using a number of highly specialised local consultancies . And for development , we have a large number of
242 March 2022