TELENET | BASE
BASE also developed its ‘ My BASE ’ app to make its customers experience as simple and seamless as possible . Within the app , customers can manage and settle invoices , adjust services , request assistance and check their consumption .
It also automatically alerts customers via text when customers have used 80 % of their bundle , or when they use a nonincluded service .
With its exclusive ‘ Data Jump ’ offer , customers can carry over their unused data , it also has a ‘ Free Data Day ’ where subscribers get access to 24 hours of free data on the first day of each month .
Supporting its customers with two complementing brands As two separate entities , Demortier explained how the two brands , Telenet and BASE , complement each other with the different customers and niches the pair operate within .
“ BASE is playing an important role in providing the best possible experience . We offer an unbundling service where customers don ’ t need a fixed-mobile conversion . BASE is well known in Brussels and in the south of the country . With Telenet , it is really complementary in terms of the customer base as well as the service the two offer ,” Demortier said .
Innovating with the interest of its customers , BASE tends to serve individuals looking for a mobile device plan that offers spending optimisation and the best solutions within telecommunications . Better suited for families , Telenet gives its customers an improved digital life with its entertainment platform .
“ It ' s clear that BASE had always the mindset to challenge things . Telenet is a big company with a lot of processes and
288 March 2022