probably sometimes lacks simplicity , and the core of BASE is simplicity . BASE needs to be very pragmatic and very simple in the way we do things because we have fewer people so we need to optimise what we have within the company .”
Looking to challenge typical ways of working , BASE was quick to implement agile way of working . “ That is now fully implemented at the Telenet level ; they looked at the ways we work and take inspiration from it ,” said Demortier .
“ BASE has also been used as a kind of pilot . When we developed our new IT platform , BASE was the first to use the system . It was the first company to use the full new stack operations support system ( OSS ) and business support system ( BSS ),” he added .
BASE : adapting to the needs of the mobile market By installing this new IT platform into its operations , BASE has been able to cement its customer-centric approach as it enables more flexibility within the company .
“ With the latest technology and new IT system , we now have the ability to develop and change our tariff plans much easier . Now , the time to market has decreased where we need to adapt a subscription plan to respond to threats from competition . We don ’ t need to negotiate this with IT to make sure we are on the right roadmap , because of the technology we can change the basic stuff such as tariffs to ensure competition ,” outlined Demortier .
“ It ’ s really important to have all of those elements within the Tribe , both within our digital platform and in terms of BSS and OSS ,” he continued .
This flexibility is crucial for BASE as it responds to the demands of the market .
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