TELCO CLOUD AND VIRTUALISATION
SAS, London office and unconnected processes often create gaps for customers to fall through or for bad actors to exploit,” Carl observes.“ Organisations must balance acquiring new customers with effective risk management that doesn’ t create friction.”
“Unfortunately, disjointed and unconnected processes often create gaps for customers to fall through or for bad actors to exploit”
CARL EASTWOOD, RISK, FRAUD & FINANCIAL CRIME SOLUTIONS LEAD, SAS
Integrated platforms enable realtime data sharing across teams whilst reducing IT overheads. The consolidated approach allows credit risk and fraud teams to simultaneously assess customer applications using AI and machine learning, creating more efficient and secure onboarding processes.
Maintaining specialisation within unified platforms A common concern among telecoms leaders centres around whether integration necessarily means sacrificing specialised functionality. However, most platform providers suggest that this isn’ t the case.
“ We don’ t force teams to give up their specialist tools,” Carl explains.“ Instead, we allow them to operate on a unified platform that gives them access to shared data, models and analytics engines.”
The architectural approach ensures departments retain domain-specific capabilities whilst benefiting from enterprise-wide intelligence.
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