reasons can only result in AirtelTigo providing better services to its customers . “ With the government taking over , we see a unique opportunity in that our mandate hasn ' t changed ; they still want us to be innovative , efficient , and competitive in the market . The government has the resources to make the necessary investments to help us compete ,” he says .
Building for the Future As anyone who has ever embarked on a digital transformation well knows , it ’ s a process that never truly ends . With the successful integration and harmonisation of Airtel and Tigo into a unified entity - as well as a blanket transformation of the company ’ s legacy IT infrastructure - behind him , Sarpong has his eyes focused firmly on the future . “ I see exciting times ahead for AirtelTigo , in terms of having the serious financial muscle of the government supporting us , as well as being a part of the organisation that regulates the country ' s telecoms industry ,” he says .
“ For me , the next year is all about building customer confidence .”
Reflecting that , in Ghana and beyond , traditional methods of delivering telecom services are disappearing , Sarpong explains that operators need to leverage new methodologies and cutting edge technology in order to remain competitive . “ Now , with our merger completed , we are ready to deliver on those expectations ,” he reassures me . “ We ' ve opened up our entire ecosystem for integration , for payments , for delivery . This
164 July 2021